Friday 2 March - Property Management

A focus on the tools and skills every PM needs to succeed.

Navigate everyday property management situations with ease, ad get a fresh outlook on your career. Learn more about relevant legislation and efficient business processes.

Day 2 will focus on the essential topics for PM’s.

Keynote sessions:

Cut the noise!
Chris Helder

Focus and prioritise for greater success. We are all inundated every day with so much NOISE! This session will help you to identify what gets results… and what’s a waste of time!





Dispute resolution
Dr Anne Purcell

Learning how to manage disputes and negotiate outcomes is a crucial tool for all PM’s! Learn from a Harvard educated psychologist you can adopt a solution-focused approach to resolve conflict and develop collaborative relationships.



QCAT update
Gabrielle Mewing, QCAT & Connie McKee


This session will include common issues encountered, case studies and some tips on how to handle yourself at tribunal.

– QCAT facts – mythbusting some common misconceptions
– Navigating some of the daily challenges property managers face – bond, services, compensation
– Evidence – what you need & how to make it count on the QCAT the application and at the hearing




Turning landlords & tenants into advocates
Amanda Stevens

Decoding the science of advocacy, this session will explore why existing contacts are the greatest hidden asset in your business and how you can create a brand that your landlords and tenants enthusiastically rave about.





The #1 Secret to work-life balance
Mia Freedman

Can you have it all? Mia will share her story and tips for leading a balanced life at the 2018 REIQ Summit.

Breakout sessions:


How to increase the quality & value of your portfolio
Hayley Mitchell

Being a Property Manager is a huge responsibility not only to the client but also to the business. In this session we will discover the importance of building a quality rent roll. We will learn the difference that cutting fees makes to the value of the business, we will learn how to identify and deal with unprofitable clients and run through successful techniques to increase fees for existing clients.



Tips from top PM’s!
Jean Brown & Rachael Byrne, Jean Brown Properties

Established Business Owner & REIQ’s 2017 Property Manager of the year are a duo to be reckoned with! They will share their insights and top tips to becoming the best PM you can be!


Compliance update

An update on the latest compliance issues relating to PM.





Current rental  trends
Darren Barlow, RTA

The property manager of today faces many challenges. It is important to know the market, relevant legislation and how to address tenancy issues within the sector. CEO of the RTA, Darren will cover this, and give you an update from the RTA, talk about its future direction including compliance and review of the Act.





Best practices for PM’s 
Hayley Mitchell

Want to know how to be the best property manager? This practical session focuses on best practice in PM which will ultimately help you to understand how you can be better and move your career forward.




Mastering video

Video has become an essential tool for real estate businesses. This session will step you through some of the video fundamentals to ensure you are using this game changing tool effectively


Program is subject to change