Friday 2 March - Property Management

A focus on the tools and skills every PM needs to succeed.

Navigate everyday property management situations with ease, and get a fresh outlook on your career. Learn more about relevant legislation and efficient business processes.

Day 2 will focus on the essential topics for PM’s.

Keynote sessions:

Cut the noise!
Chris Helder

Focus and prioritise for greater success. We are all inundated every day with so much NOISE! This session will help you to identify what gets results… and what’s a waste of time! Master of Mindset, Chris Helder is one of Australia’s most sought-after keynote speakers on mastering the power of mindsets, genuine communication and influence. In this session, Chris will teach attendees how to focus and prioritise for greater success, how to cut out the noise and most importantly, how to stop wasting time.


Dispute resolution
Dr Anne Purcell

Learning how to manage disputes and negotiate outcomes is a crucial tool for all PM’s! Learn from a Harvard educated psychologist you can adopt a solution-focused approach to resolve conflict and develop collaborative relationships.


QCAT update
Gabrielle Mewing, QCAT & Connie McKee

This session will include common issues encountered, case studies and some tips on how to handle yourself at tribunal.

– QCAT facts – mythbusting some common misconceptions
– Navigating some of the daily challenges property managers face – bond, services, compensation
– Evidence – what you need & how to make it count on the QCAT the application and at the hearing


Turning landlords & tenants into advocates
Amanda Stevens

Decoding the science of advocacy, this session will explore why existing contacts are the greatest hidden asset in your business and how you can create a brand that your landlords and tenants enthusiastically rave about. Amanda Stevens is a global thought leader on marketing, the customer experience and the future of consumers. Amanda will decode the science of advocacy and explore why existing contacts are the greatest hidden asset in your business and how you can create a brand that your clients and consumers enthusiastically rave about.


The #1 Secret to work-life balance
Mia Freedman

Can you have it all? Mia will share her story and tips for leading a balanced life at the 2018 REIQ Summit. Mia is an editor, journalist, columnist, author and blogger, who has recently published her highly acclaimed book ‘Work Strife Balance’.

Judy and Tim Sharp 

Tim and Judy Sharp’s story is one of great love and inspiration. They are here today to share more about their incredible experiences and tell you about the other superhero in their lives Laser Beak Man. Tim Sharp is the first person with Autism to have his artwork turned into an animated series and is an international artist and speaker who is best known for his creation Laser Beak Man. Judy (Tim’s mother) and Tim speak together and share their incredible story of adversity, persistence, resilience, triumph, success and inspiration. It is Tim and Judy’s powerful past and their bright future that compels audiences everywhere to stand and applaud them. No matter who you are, or what you do, individuals, teams and organisations will walk away from this presentation with memorable messages and a unique experience.

Breakout sessions:


How to increase the quality & value of your portfolio
Hayley Mitchell

Being a Property Manager is a huge responsibility not only to the client but also to the business. In this session we will discover the importance of building a quality rent roll. We will learn the difference that cutting fees makes to the value of the business, we will learn how to identify and deal with unprofitable clients and run through successful techniques to increase fees for existing clients.



The selling gelato tradition and how to win over 1000 new managements as a BDM
Lisa Peruzza

Lisa Peruzza is dedicated to giving both owners and tenants an outstanding service experience.  Excellence is not a single act, it is a habit which is the basis of Lisa’s outstanding success.  She has mastered using cutting edge technology and marketing techniques to deliver top returns for owners whilst creating a culture of a positive rental experience for tenants. Driven to exceed expectations, Lisa will share her journey to becoming a stand out BDM who is recognised for her authenticity, work ethic, market knowledge and enviable referral business model.  Lisa will share her strategies and tips to creating a brand for market dominance as a BDM.  Don’t miss this session.


PM Legal Update
Andrew Persijn, Special Counsel at Carter Newell Lawyers

This legal update focuses on some of the most important issues impacting today’s property managers. Andrew Persijn, Special Counsel at Carter Newell lawyers will cover a range of topics including  Airbnb  and sub-letting issues, how to avoid fraud and conduct identification verification processes and how will the introduction of minimum housing standards impact property managers and their client landlords and tenants.

Michelle Delaney, NEXGENPM
KPI’s and Goal Setting and how to build a quality team and framework

QPM stands for – Quality, Performance and Measurement

  • QPM inside your Property Management Business
  • Getting the QPM into your Agency
  • What is QPM and How do you get it?
  • The Agency of Attraction

Best practices for PM’s 
Hayley Mitchell

Want to know how to be the best property manager? This practical session focuses on best practice in PM which will ultimately help you to understand how you can be better and move your career forward.



Online Marketing Strategy for Facebook
Nick Tubb, Facebook

Learn how you can use Facebook in your online marketing strategy to deliver more than just likes and shares and produce real business results. Nick will discuss the role of Facebook and deliver lots of practical information on topics such as:

How consumers are interacting with Facebook and what this means for brands. How to develop creative that stops thumbs in feed and grabs consumers attention. How to use Facebook products to reach your target market. How messenger can help develop and nurture leads.

Program is subject to change